How do I make an appointment for my pet’s lab tests or diagnostic ultrasound?

You can schedule an appointment here at a time that works best for you. During registration, you’ll be asked to:

-Complete a short registration form

-Prepay for the diagnostics you select (blood panel, abdominal ultrasound, or cardiac ultrasound)

-Upload your pet’s medical history

Where do I go for my appointment?

At this time, all PALS appointments are held in San Ramon, CA. Once your appointment is confirmed, you’ll receive detailed instructions about the location and check-in process. Current Location: 2000 Bishop Drive San Ramon, CA ,94583. PALS is located inside Pet Care Depot—look for the seating area with purple pillows marked “PALS Check-In.”

How do I reach a PALS team member with questions?

We’re here to help! To keep PALS lab services affordable, we currently respond to inquiries only through our online form. Simply complete the form, and a PALS team member will get back to you within 24 hours.

What are the hours of availability for this service?

PALS is an on-demand service—our hours are based on when appointments are scheduled. You can click here to book your pet’s appointment at a time that works best for you. Our goal is to expand availability to support appointments 7 days a week.

What if the lab results show something serious with my pet?

If your pet’s test results indicate a serious or potentially life-threatening condition, a PALS team member will contact you right away using the phone number and email address you provided. We’ll confirm whether your pet has a regular veterinarian and that you plan to take them in for an urgent recheck. If you do not have a regular veterinarian, the PALS team will assist you in scheduling an appointment immediately so your pet can be examined and their lab results fully reviewed.