How We Work

1) Schedule Your Pet’s Diagnostic Test

Book online either from your veterinarian’s recommendation or based on your own concerns. All tests are pre-paid at the time of scheduling.

2) Check In

Look for the sign at the designated location (specified in your confirmation). When you arrive, head to the Seating Area with Purple Pillows.

3) Sample Collection

A team member will greet you and your pet in the seating area, then bring your pet back for sample collection. This usually takes less than 20 minutes, after which you are free to leave.

4) Review Your Results

Your pet’s lab results will be sent to your email. You may forward them to your veterinarian or request an appointment with a veterinarian near you for interpretation.

⚠️ Important: If needed, we will help you schedule an appointment with a veterinarian as soon as possible.